Privacy Policy

Effective Date: March 12, 2025
Last Updated: March 12, 2025

Tech Doctor LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us. By accessing our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of personal information to provide and improve our services. This may include:

Personal Identifiable Information (PII): Name, email address, phone number, and mailing address.
Account Information: Login credentials, payment details, and billing information.
Service Data: Information related to IT services, support requests, and troubleshooting logs.
Communication Data: Messages sent through our contact forms, email correspondence, and SMS interactions.
Technical Data: IP address, device type, browser version, operating system, and usage details collected through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

Provide, manage, and improve our IT services and support.
Process transactions and manage billing.
Respond to inquiries and provide customer support.
Send service-related notifications such as system updates, security alerts, and appointment reminders.
Improve our website, marketing efforts, and user experience.
Comply with legal obligations and enforce our policies.

3. How We Protect Your Information

Tech Doctor LLC does not sell, rent, or share your personal information with third parties. We only use your data internally to provide and improve our services. Your personal information is securely stored and protected from unauthorized access, disclosure, or misuse.

We implement industry-standard security measures, including:

Encryption of sensitive data
Secure access controls
Regular security audits and monitoring

Despite our efforts, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your data has been compromised, please contact us immediately.

4. SMS Consent & Communications

By opting in to SMS notifications, you consent to receive text messages from Tech Doctor LLC for:

Service alerts and system updates
Appointment confirmations and reminders
Billing notifications and account updates

Your SMS consent is not shared with third parties for marketing purposes. You can opt out at any time by replying STOP to any message. Message and data rates may apply.

5. Your Rights & Choices

You may have rights under applicable data protection laws, including:

Accessing, updating, or deleting your personal information.
Withdrawing consent for marketing communications.
Requesting information on how your data is processed.

To exercise these rights, contact us at smssupport@techdoctor.tech or call 219-544-8324.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality and analyze user behavior. You can manage cookie settings through your browser preferences.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before sharing personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated revision date. Your continued use of our services indicates acceptance of any modifications.